Our network team have ordered another router to test with, they've also advised that they'll need to arrange an engineer visit to investigation further, to do this can you confirm:
I've also PM'd you to confirm some other details
Our network team have confirmed that they've booked the engineer visit for : April 02 2019, AM (08:00-13:00) as requested - please let us know how you get on
OK thanks. Will see what they say.
On a side note - happy to try the new router but not sure what that's going to do as I have tested my old talktalk router and used a new router that I will be using. I already proved it wasn't the router.
Just updating you. I booked the morning off work for no engineer to turn up. When ringing talk talk helpline they said it got cancelled because tests hadn't been done.
1) Why haven't the tests been done on the line? I assumed they had
2) Why did I not receive any correspondence regarding the cancelled visit?
3) When can you book another visit?
This is ridiculous.
I'm really sorry about the engineer no show, I'll try to find out why it was cancelled. When will you be available for us to arrange another visit
I can't guarantee a day I will be in and I'm away for 3 weeks at the end of this week.
What the guy on the phone said is that it was cancelled because the tests were out of date - he then ran some more line tests. He also then said that they think it's an external fault so would need to check that first before a home visit. He said it must be fixed in 72 hrs.
I can't keep messing about - I just need a solution that doesn't involve me taking time off work for nothing. If I wasn't in when the engineer visited then you would have charged me - I'm not sure why it's fine the other way around.
I appreciate it isn't personally your fault
Engineer just turned up now. So I'll let you know how he gets on. My fiancé will have to stay in.
No idea what's going on - why the guy on the phone said it was cancelled or why this guy didn't turn up on time. At least he's there now.