Hi, Up until April I have experienced stable download speeds around 30-33Mb. Upload is around 5Mb. I have the medium fibre service. Since that time they have slowly fallen off to 20 to a maximum of 25-26Mb down and 5Mb up. I have also noticed that the connection has dropped several times and the IP address range assigned have jumped around from a stable 79.xx.xx.xx for a year or so to 78.xx.xx.xx and 88.xx.xx.xx and 84.xx.xx.xx the coincidence is that the speeds are slower than they were. I realise that IP address is assigned and not fixed.
I use a number of speedest sites including TT's own as well as the monthly test with ThinkBroadband where I can track the decline in performance.
Using My Account and running a connection test it shows that there is a performance issue. I have tried an online chat session and given up as it's so s-l-o-w as the agent is dealing with multiple enquiries no doubt.
As to what is connected - In 2013 TT provided an OpenReach fibre modem and TT HG533 router. These relics were replaced and currently I have a Draytek Modem, Ubiquiti USG, Cloud controller and Switch to PoE AP's which also allow me to keep an eye on my network in detail. Whilst I realise this isn't TT kit the modem is at least BT compatible. Please can you investigate. On the occasion of previous problems TT, via BTOR, have fitted the NTE5 socket and checked the cabling. Whilst this doesn't rule out a problem it does reduce the likelihood.
If your WAN IP address keeps changing, that is a symptom of an unstable connection. I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
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I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault and I can't see any recent re-connections on the line. Just to confirm, do any of the lights change on the router when the connection drops? Is the voice service also ok with no noise on the line?
There is noise on the line - crackling - not continuous.
Disconnections must happen when I am at work or asleep so I can't see the modem status lights. I only know I have been disconnected when I check the ThinkBroadband speediest as this records the IP address allocated. I can send you a copy if required?
My hardware has not changed in a year. Vigor 130+Ubiquiti Gateway + Switch + Cloudkey + AP's. The Openreach modem and TT router provided by you in 2013 was mothballed years ago.
Hope this helps.
Thanks for your reply.
Noise on the line can affect the BB connection so we have to investigate this first.
How often is the noise present? Is the noise still present if you test with a corded handset at the test socket, with the router removed from the line?
With Vigor 130 Modem disconnected, corded phone added. Initial crackling sometimes then it clears. Same result with Modem connected. Crackling is random.
I switched off the Vigor130 between 19:00 and 19:30.
I performed a speedtest and got the following from your site
We recorded your speed as
|32430 KBits/s||(4053.75 KBytes/s)|
|5331 KBits/s||(666.375 KBytes/s)|
Looks like it might be fixed. Need it to settle over the next week to be certain
DLM changed your profile on the 27th which resulted in your router resyncing at a lower speed, router appears to have been in sync and connected to the Internet since. Could you try switching your router of for 30 minutes then switch back on and check to see if the speed has improved
Modem disconnected for 30'. Little change. Please see details below from my Thinkbroadband account. Thank you.
Your line is showing in sync at 31mb. Please can you now leave the router switched on without rebooting for the next 48hrs to see if DLM makes any changes to the line profile.
OK will do. This is the current practical speed I see, sync speed is higher of course.