A while ago I used to get 6 to 7MBps download speeds, but lately I've been getting half that.
I believe we're on the Fibre65 package, this is the best available for our house according to the package checker, but for all my neighbours the average download speeds show ~9MBps, but ~3MBps for our house.
I set up a new router a while ago too, and a few months ago I bought a better fibre modem thinking this would help improve stability, and then speeds. I'm not seein any difference in speeds though.
My connection is stable and I've not been disconnected once. A while ago our internet did go down when some engineers replaced a section of wiring. I didn't have any issues before this, no noise or crackling on the line, but was a bit cheeky and got one of the engineers to check out wallport, they didn't see any issues either and suggested a period of clean activity would allow speeds to automatically bump back up, but we've not seen this.
What's going on here? I don't understand why all our neighbours show average download speeds of double mine on the avilability checker, and especially not when we also used to get double the speeds. I noticed this several years ago but it never really bothered me until now, as it's starting to impact my work.
Also if it helps, our router is an Archer C2600, with a Draytek Vigor 130 modem.
Could I get some help with this please?
Just to clarify, I'm assuming when you say MBps you are referring to megabytes per second rather than megabits per second.
If you run a TalkTalk speed test (which will give results in mbps (megabits per second)) what results do you get.
The staff here won't be around now until Monday, but they should be able to respond to this post early next week to help.
Line test is passing and current sync speed is 32.4Mbps. How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?
Does your master socket have a Test Socket?
Hi @Skynet_TX , yes sorry I meant megabytes.
Hello Chris - we only have the one phone socket I believe, it's a pre-filtered FTTC type socket.
It only had the phone and modem connected. I tried running a speed test with the phone unplugged, still seeing ~30Mbps down, but that's probably to be expected.
I can remove the faceplate to expose the test socket. I'll see if I can dig out a microfilter incase I should be doing a test?
Could you connection your router to your test socket and leave it there for at least 48 hours, to give DLM chance to respond to any improvement by moving you to a faster profile
Hmm if I somehow connect the router directly to the test socket I'd imagine I'd lose internet.
I have a separate FTTC modem that the router connects to, can I use a microfilter in the test socket to connect to the modem for 48 hours instead?
yes that is the test socket. As the speed hasn't improved we can arrange an engineer visit to investigate. If you'd like us to do this please let us know and we'll confirm some details
If you'd like us to go ahead with the engineer visit can you confirm:
I've also sent you a PM to confirm some other details