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Download speeds not reaching minimum guaranteed speed

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4 REPLIES 4
Highlighted
Chatterbox

Hi

had been getting 34 to 38 mg download and all ok with either own router and taltalt super hub

 

Then step daughter asked for a second line to be installed which was set upby her  but not installed and will now not be, Since then my connections speed have gone down to 16- 18 mg. After a number of phone calls and checks, new router etc speed have gone up to 22 but still way off. The modem router indicates in the internet settings max 40 mg but also limited to 25 mg  max. This has been going for over 3 weeks now. If i can not get back to 34 i shall cancel the contract as i am paying for a service that i am not receiving.  

Beast
Chatterbox
Line 1
Downstream Upstream
Actual Rate [Kbps] 24997 10000
Maximum Rate [Kbps] 53064 10000
Noise Margin [dB] 10.9 6
Attenuation [dB] 21.4 0
Power [dBm] 6.8 6.7
Beast
Highlighted
Community Team

Hi Beast200

 

Apologies for the delay.

 

I can see that this fault has been raised and a engineer visit has been arranged.

 

Please let us know how you get on following the engineer visit.

 

Thanks

 

Debbie

Highlighted
Chatterbox

Hi

 

Engineer visited yesterday and all sorted and back up to 38 mg.

 

 

Beast
Highlighted
Community Team

Hi Beast200

 

That's great, thanks for letting us know.

 

Please let us know if you do experience any further issues.

 

Debbie