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Dramatic speed drop after storm

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5 REPLIES 5
Pestilence
Team Player

Hi all,


We're on fibre with the added speed boost, and previous had a nice and stable connection at ~80Mb since upgrading.

A couple of weeks ago, the local area suffered a flash storm during the day (hail, thunder, lightning -- very fun) that lasted about 30 minutes.

During that time, the internet connection dropped completely, and remained erratic for a couple of days afterward.

Since then, the speed has capped at 24Mb.

 

It's been stable for 14 days so far, so I've tried powering off the router for 30 minutes to see if a resync could be forced. No joy, though.

Could you check if there are any artificial caps on there and lift/switch to fastpath if possible?

Here's the current router readout after reboot:

Line Quality

 

Upstream line rate (kbit/s):
12000
Downstream line rate (kbit/s):
24866
Upstream noise safety coefficient (dB):
15
Downstream noise safety coefficient (dB):
19.9
Upstream interleave depth:
1
Downstream interleave depth:
13
Line standard:
VDSL2
Upstream line attenuation (dB):
3.5
Downstream line attenuation (dB):
7.8
Upstream output power (dBm):
0.5
Downstream output power (dBm):
12.4
Channel type:
Interleaved
 
Appreciate the help. Thanks!
Community Team

Hi Pestilence

 

I'm sorry to hear this.

 

The line test hasn't detected any faults but the line is in sync at 23.5mb.

 

Do you have a different router that you can test with? Is the router connected at the test socket?

 

Thanks

 

Debbie

Pestilence
Team Player

Hi Debbie,

Just the one router, I'm afraid (TalkTalk HG633).

We don't have a test socket in the property, but on moving the router to the main socket (hallway) the sync speed is the same.

In the first instance, nothing about the setup changed at all. It was 80Mb, there was a storm, now it's 24Mb after the connection stabilised.

 

If it helps, there were no other effects during the storm itself. We didn't lose electricity or anything like that -- only the internet went down.

Community Team

Hi Pestilence

 

I can send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

Pestilence
Team Player
Hey Debbie,

I don't see why not. Whatever we can try, really!

Thanks. 🙂
Community Team

Hi Pestilence

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie