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Drop in speed

First Timer

Someone please help.

I used to be able to get above 63MB, now I'd be lucky to get up to 48MB.

Have removed front of BT socket and connected router via an inline socket to test point, hardwired laptop and replaced router. speed still struggling. 

Community Team - TT Staff

Hi Gooch,


I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault. Just to confirm, how long was the replacement router connected to the test socket for as it can take up to 48hrs for DLM to start making changes to the speed if the connection remains stable and the errors are low?