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Dropouts in connection AGAIN!!

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6 REPLIES 6
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phillip151
Conversation Starter

I'm experiencing dropouts in my broadband again!

 

An open reach engineer visited about a week ago and found a fault in the line outside my flat. It was ok for a while.

 

Yet I am still getting dropouts, about 5 times today alone.

 

Is it because I need to wait for the connection to stabalise or is it something else? Different profile perhaps?

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KeithFrench
Community Star

Hi @phillip151 

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Community Team

Hi phillip151 

 

I'm sorry to hear this.

 

The line test has detected a possible fault. Are you experiencing any faults with the landline service when making calls? (noise)

 

Thanks

 

Debbie 

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phillip151
Conversation Starter

Yes, I an getting a crackly line. Talk Talk engineer booked for Sat. I'm thinking it's something external again

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Community Team

Hi phillip151

 

Thanks for your reply.

 

Noise on the line can affect the broadband connection so we have to investigate this first.

 

Is the noise still present if you test with a corded handset at the test socket, with the router removed from the line?

 

Thanks

 

Debbie

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phillip151
Conversation Starter

I don't have a corded phone, it's cordless but still plugged into the master socket. If you found a fault on the line then it is something external. Will wait till Sat then another possible Openreach engineer visit will be needed.

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Community Team

OK, please let us know how you get on 

 

Chris