I'm sorry for the delay. Our Network Team have advised that we will need to arrange an engineer visit so I'm just sending you a Personal Message to confirm some details.
Please do not post any personal information on the Community, reply via Personal Message (PM) only.
I hope this will fix the issue, as it will be the 4th (or 7th if I consider the missed appointments) engineering visit and every time I need to take half a day off from work.
One question: is it possible to book the first engineer I had on the 16th of March?
He did some additional measurements (with Oscillator 87J) and spotted the possible problem, but decided to wait and try something else as it would have required digging outside the property. Maybe he knows how to fix it.
Basically as soon as possible, better PM.
Our network team have confirmed that they've booked the engineer visit for 02/05/2019 PM (13:00-18:00) - please let us know how you get on
I am not sure, sorry. However I think it will be communicated to the provider (TT) rather than to me.
Please keep me updated, as if it cannot be fixed it is wiser for me to start thinking to possible alternative solutions, as I am paying something I cannot, de facto, use.
It usually drops everyday between 8 and 9 pm, maybe a sign of congestion in the network or crosstalk. There are other drops though.
The engineers notes advise that they were unable to identify the cause of the fault following their investigations.
We may need to send another engineer to check if there is a REIN issue or anything that’s causing the re connections.
I have asked our Network Team to check if there are any visits available for tomorrow. I will post back on this thread as soon as I receive further information.
Our Network Team have asked if the router is currently connected at the test socket? They have also asked if you can connect a device wired and confirm if you are still experiencing the same issue?
Sorry, it is not ok as I cannot take other days off from work.
I already had 7 scheduled engineering appointments (with three missed appointments). Every time they tell me that there is no obvious issue. Is this time different?
I am available only before 9 am, between 12:30 and 13:30, after 5pm or on Saturdays.
As an alternative I can take maximum of a hour off if they contact me on my mobile phone and I can be at home in ten minutes.
I will NOT accept any charge if they don't find me at home without calling me on my mobile phone.
Our Network Team have cancelled this visit. Unfortunately there are no Saturday visits showing at the moment. They have asked me to check this again next week to see if any weekend visits do become available.