The staff here will be able to take a look at this for you, but they won't be back here until next week, and will have a backlog of posts from over Christmas to work through, so they will hopefully be able to respond sometime next week to help.
If you have regular Fibre then you will have a landline number, even if you don't use a landline phone, you can see the number on screen if you log into 'My Account', it may also be visible on screen if you go to the Service Centre
The staff here won't try to call you on the landline, they just need the number to be able to identify your account.
All tests are clear and all levels across the line also look fine.
When the speed drops, are you using wifi or a direct wired connection ?
Do you know if anyone else is using the connection at the time and if they are using anything that may utilise bandwidth ?
If you can also run a wired ping and trace route to google when the speed is low, that will help.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
my connection has dropped off again, it dropped to around 3mbps at one point I've attached a ping and traceroute word document. I've been getting speeds of 65mbps and up for about 2 weeks and now its gone again.
I'm sorry to hear this. I've run a test on the line which hasn't detected a fault and the sync speed looks consistent. Just to confirm, is the speed slow at all times of the day or just the evening? Please can you run a wired speed test using the TalkTalk Speed Tester so we can see your recent speeds.
Thank you. Can you run a few more speed tests during evening and also during the day as well so our Network Engineers can see the change in speeds and we can log this straight over for you.