Dropping fibre speeds in evening

[OCE_Michelle]

Hi,

Our Network Team have taken a look and have been unable to locate any issues that may be causing the slow speeds of an evening. Can I just confirm, have you ever tested with a different make and model of router?

Thanks

[Turneri90]

I’ve tried a tplink archer a7 but the speeds are the same, I’m getting 3mbps this evening

[OCE_Chris]

Hi Turneri90,

We can arrange an engineer visit to investigate. If you'd like us to do this please let us know and we'll confirm some details

Chris

[Turneri90]

yes that would be great thanks. it doesnt seem to be improving

[OCE_Debbie]

Hi Turneri90

I'm just sending you a Private Message to confirm some details so we can arrange an engineer visit.

Thanks

Debbie