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Dropping fibre speeds in evening

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OCE_Michelle
Community Team - TT Staff

Hi,

 

Our Network Team have taken a look and have been unable to locate any issues that may be causing the slow speeds of an evening. Can I just confirm, have you ever tested with a different make and model of router?

 

Thanks

 

Turneri90
Chatterbox

I’ve tried a tplink archer a7 but the speeds are the same, I’m getting 3mbps this evening

OCE_Chris
Community Team - TT Staff

Hi Turneri90,

 

We can arrange an engineer visit to investigate. If you'd like us to do this please let us know and we'll confirm some details


Chris

Turneri90
Chatterbox

yes that would be great thanks. it doesnt seem to be improving

OCE_Debbie
Community Team - TT Staff

Hi Turneri90

 

I'm just sending you a Private Message to confirm some details so we can arrange an engineer visit.

 

Thanks

 

Debbie