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Email problem

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5 REPLIES 5
fastbysuzuki
Chat Champion

I am having a problem with mail I am getting mail ok but not able to send any as I get the message "the username or password for my mail address@talktalk.net @smpt@talktalk is incorrect" 

When I enter the password it verifies it but still cannot send mail help please.

The big Fellow Up There Rides A Suzuki,(This I know)
Community Team

Hi fastbysuzuki, are you able to login to webmail ok? 

fastbysuzuki
Chat Champion

Hi I have changed my password and I can login to webmail ok and send mail  but still cannot send email from my iPad and iPhone 

 

The big Fellow Up There Rides A Suzuki,(This I know)
Community Team

Have you tried removing the account and then readding it to your mail app using the details in the Imap pop settings article?

fastbysuzuki
Chat Champion

Hi thanks for the quick replies, I am back sending and receiving emails thanks to you advise I had to delete the account on both iPad and iPhone and reinstall the accounts.

thanks

The big Fellow Up There Rides A Suzuki,(This I know)
Community Team

You're very welcome.  I'm delighted it's working for you again. Thanks for posting back to let us know.