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Engineer visit

First Timer

Hi, I’ve just joined for the faster fibre broadband and I was expecting my engineer visit today between 1pm and 6pm. I had a text in the morning confirming the engineers name and number and have waited for them to arrive. The WiFi went live this morning but I still have no home phone. I’m not sure what they were coming to do as I’m new to all this. But they have not shown up and I’ve text the number but no answer. Phoning triggers my anxiety. Please can I have some advice

Community Team - TT Staff

Hi LorenPashby


I'm really sorry to hear this.


Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.