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My internet connection has always dropped occassionally but this last few weeks it's got to the stage it's unusable and frustrating beyond belief
The internet light is red more often than a set of traffic lights. 10 times it happened last night just during a 1/2 hour program. I've resorted to putting on a DVD. This is pretty much constant now and you just can't do anything for a prolonged period of time (more than a few minutes)
If I am using my PC I'll get the "Error reference: Intermittent Sync" splash screen.
I've tried changing the filter and the line isn't noisey. I have restarted the router many MANY times.
Advice appreciated! Thanks
Hi Funky Ferret
I'm really sorry to hear this.
I've completed a line test which has detected a possible voice fault. Have you tried making a couple of test calls from your landline just to see if there are any issues?
Have you tested with a different router at the test socket?
There doesn't appear to be any noise on the line. I will try another call tonight - However, had phone calls with no issue. Either way, that fault needs attending to.
Unfortunately I don't have another router to test.
Bizzarely after posting yesterday it was the best it's been in ages and I actually got through a couple of on-deman programs with no issues but then it went bad again.
It would be appreciated as we are desperate to resolve this. The wife can't spend 6 hours a night on Facebook and it's causing issues ;-)
OK, we had great success at first - no problems for about 3 days. Then more disconnections / red light. It is getting more frequent and a real pain TBH.
Please can you look into this again as you can't enjoy movie etc with this keep happening?
Sorry, I didn't make a note of the model number but visually it was different. I sent it back to you in the prepaid envelope after two faultless days with the new one (only to find the problems reappear).
Are you sure this is router related? However, I'm happy to go with anything if it might lead me to a usable service. It's just an evening of frustration every single day not to mention the daytime problems my 2-year old has trying to watch her things.
Hi Funky Ferret
Apologies that this fault is still ongoing.
The line tests are not detecting any faults. The HG633 router is on its way, please allow 24-48hrs for this to arrive.
If the dropping connection fault is still present then we can raise this over to our Network Team for investigation.