I have had trouble with download speeds for the last week, barely getting 1mbs download. I have tried rebooting the router and resetting it to factory settings but nothing has worked. I have noticed when I reset the router it is taking at least 30 minutes for the internet to even connect. The phone line is also very crackly and I'm a bit lost as what to do next. Any help would be appreciated.
Same as me for about 8 days now.. I'm meant to be getting 40mbps but instead max is about 5mbps. Getting pretty annoyed now tbh as they still don't know what's wrong
@OCE_Arne Thank you for taking a look.
I look forward to the update on Tuesday.
Can you bump the ticket on Tuesday to remind us, and we will pick this up for you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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