For several weeks I have had an intermittent issue with router (For wired connections only)
I started an online support chat last week BUT was cutoff - despite leaving my contact number at beginning of the chat - I was not contacted to continue the diagnostics.
TalkTalk Wi-Fi Hub
Serial NumberHardware VersionSoftware VersionGUI VersionSystem Up Time
NOTE: Router settings are default - no settings have been changed
After a reboot the Ethernet works for a day or two but then fails. Wireless/internet continues to work.
This fault has been proven with multiple devices (TalkTalk STB, TalkTalk PLAs,Philips Hue Bridge and Wired PC).
All physically connected devices fail simultaneously.
Any ideas other than a replacement Router?
Can't think that rebooting the router daily will work well for updates and DLM management
The firmware cannot be downloaded.
Can only be updated by the TT systems or by an OCE such as Debbie
Debbie... You mention a firmware level greater than 2810t. What release level is it please.
The firmware release is 2816t
It cures the issues with drop outs for the release 2810t on the Sagemcom router
It should auto update after midnight, but can take a few days to do so
If you allow Debbie or another OCE to manual upgrade, the router will drop offline for say 2 to 3 minutes then come back online. In other words just a few mins downtime
If that ok just tell Debbie to upgrade it for you.
She will tell you when it is done, to enable you check and confirm.
Hope that helps you a little.
We are currently in the process of rolling the new firmware out and this usually takes place out of hours. Unfortunately we're only here between 7-3pm so would only be able to manually push this update during these times.
Interested to know what results you get from latest 2816t router firmware upgrade
So far so good however currently have an issue with my TalkTalk TV STB.
This could be related to the same issue OR linked to fact that I finally plugged in a second TalkTalk TV box for multi room access. (Perhaps new STB has taken over as Primary Box and caused an issue)
I'm now getting a TTG-117 Authentication failure (suspect it's a box registration issue)
Network connection seems ok otherwise.
IS anyone able to redirect me to appropriate assistance?
STB with 117 issue has been cold-rebooted.
Thanks in advance
(NOTE: I can provide details of the 2nd STB later if necessary)
I've removed the registered TV Boxes. Try a Youview Maintenance Reset (Option 2: Keep Recordings) for each box to re-register and see if this helps.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
Thank you. I have reset both STB and they are both now working (when the Router is working!!)
Sadly this dropout issue with the router still remains.
Without warning wired ethernet stops working (WiFi generally continues).
Eventually the router gives in completely and front LED goes orange and no WiFi or Ethernet.
Reset is then the only option to fix!!
Resetting on a daily basis is not really a suitable workaround
Please could somebody assist further