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FAST5364 3.00 Router - Ethernet (wired) connection keeps dying (WiFi continues OK)

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Team Player
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Team Player

@OCE_Karl @OCE_Chris @OCE_Michelle Several more reboots required this evening,

 

Making watching TalkTalk TV impossible!!

Did some ping tests via directly connected new cable but connection was intermittent.

Many packets were dropped. Many had response times of more than 3000ms!

 

Wireless was still functioning (but hasn't always been the case)

 

Please send a replacement router ASAP - this service level really is not appropriate.

I would like some compensation for this disruption.

Have long periods where TalkTalk TV is unavailable and blackouts when Security Cameras are unable to function!

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Team Player

@fr8ys - no responses since Friday - could you advise on best way forward?

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Community Star

Staff don't work here weekends. They deal with posts in a queue order.

 

actually posting more times on the same thread can actually cause a delay in replying.

 

I have used escalation to highlight a reply is awaited.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
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Community Team - TT Staff

Hi davjb

 

I'm really sorry for the delay.

 

I've ordered a different router for testing, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Team Player

Thanks @OCE_Debbie . Fingers crossed that this fixes all these frequent issues

 

David

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Community Team - TT Staff

Hi David

 

No problem, please let us know how you get on.

 

Thanks

 

Debbie