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First Timer

A few weeks back I signed up to talktalk Faster Fibre and received a text telling me my new landline number and that the service would go live on 06.05.20. I was also promised a Welcome Pack.


To date I have received no Welcome Pack or router and my phone doesn't work. When I logged in to my account to track progress it said there was a problem with delivering my router and I needed to call them. I tried to call them but got an automated message telling me the number was suspended owing to Covid 19!


My issue is, if they can't maintain a good service during this time why are they still accepting new accounts?? I'm now left with no Broadband or landline and am feeling like I made a big mistake signing up! However my billing details are spot on 🙂







Community Team - TT Staff



Can you please add your Account number to your Community Profile so I can locate your details.


Please post back on this thread when this has been done..





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