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Facebook based apps not connecting.

First Timer

Hello all out there, since moving over to Talktalk fibre I have not been able to connect to all Facebook based apps, just comes up with connection error check connection! This also happens when friends come round, they have to use their mobile data to use Facebook.

I have heard that a replacement router has solved the proplem, my router is the Sagemcom CS50001 model not the D-link one that people have had replaced solving their issues.

Any advice on this from you good people out there would be great.


Community Star

Hi Spud, welcome to the community your post has been flagged for assistance. In the meantime check out How to turn off homesafe it could well be the solution.

I don't work here and all my opinions are my own.
Community Team - TT Staff

Hi scmspud69


Our teams have identified an issue whereby, home safe / Kids Safe settings are being set to ON for some new customers.  This is under investigation.


If you can log into My Account and change the Home Safe settings this should then work.





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