I am having issues since my new router has been installed using Cisco VPN (both Anyconnection and the older version). It works fine when I use my mobile phone as a hotspot, but if I use when connected wired or wireless to the router it gives an error as it cannot initiate any VPN service. Can anyone advise on how I can overcome this issue; I have seen lots of threads but none seem to contain a solution? I have tried setting my machine in the DMZ but this had no effect, seems to be something on the ISP side.
Hardware is: FAST5364 3.00
I have not come across any VPN issues with this router, but I am not using that VPN client. I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
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I'm sorry to hear this.
Have you tried splitting the SSID's?
You could try splitting the SSIDs on your router and testing the connection between the 5gh channel and the 2gh channel, some devices operate better with just 1 channel selected.
Log into the router (192.168.1.1 etc ) and manually change the SSID (Wi Fi) name of the 5ghz channel.
I often find it is better to keep the 2 broadcast channels separate. For example, I have changed mine, and call one Home2Ghz and the other Home5Ghz. Some devices can drop the connection when the SSID's remain the same.
Also, you can try manually setting the wifi channel for each broadcast channel. Try channel 6 for the 2ghz channel and 44 for the 5ghz channel.
Give this a try , test with both SSID's and see if the connection improves.
Some further info after I did some more testing this morning. It seems that it is just the initiation of the Cisco that has the issue when on my home router. Once I get the application started up and do a connection using my mobile hotspot it any future connections can be done with the home router so long as my laptop hasn't been rebooted.