A few weeks ago I recived an email from Talk Talk, telling me I could add faster speed boost for an extra £2.50. All I had to do was click on the link contained within the email.
Thought okay seems like a nice idea, I can take it off if and when I choose. I was told id recive an email within 72 hours conferming the boost had been added. No email recived I thought nothing of it. Today I recived my bill, on top of my normal monthly charge I saw I had been charged for said speed boost. My fibre speeds have remained the same no increase what so ever.
Cut to the chase Ive been charged for a boost that hasnt been applied. Reading through some other posts dosnt look like im the only one.
Ive found an error on the account which is stopping the speed boost activating , I have made a request to fix this, can take upto 24 hours.
I will post back when its completed.