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Fast Fibre Router

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3 REPLIES 3
Mithrandir
Chatterbox

I have had fast fibre broadband for some time now, should i not have been given the home hub when i upgraded?

At the moment i am having serious problems with one of my devices intermittently losing connection down to DNS problems. Having spoken to the TalkTalk tech department they suggested that i should upgrade my router which i am a bit miffed about if i have to pay for it. I looked at the upgrades page and on there it says that you get the new home hub with fast fibre so why have i not got one?

 

Does anyone know? 

KeithFrench
Community Star

You would only get the WiFi hub if you negotiated that when you upgraded.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Mithrandir
Chatterbox

At the time I did not even know that it existed. I will have to make the call tomorrow and see what they say.

 

Thanks for your reply Keith 

KeithFrench
Community Star

If you do not get any satisfaction, I can get the OCEs involved for you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?