I have upgraded to speed boost but my speeds have not changed, download is around 38 and upload is around 8.4. my modem reports that my line is capable of receiving 59+ download and 14+ upload Could somebody please help me with this?
How did you upgrade to the speed boost? It doesn't appear that the speed boost has been applied although I can't confirm this at the moment as I can't currently access our billing system
Thanks for the PM, I'm really sorry about this but unfortunately the speed boost can't be added as it appears that the potential speed increase provided by the boost isn't high enough. apologies for any disappointment
Hi I'm also not getting the speeds specified I renewed yesterday 02/01/20 I was on 38 Mb/s Fibre and took up the free offer of the faster fibre of 67 Mb/s but today the speed as only increased by 10 Mb/s to 47/48 Mb/s the upload speed as increased by 100% to 18 Mb/s not very happy to say the least.
I have also tried unplugging the router and leaving for a full 30 mins. but there was no difference at all.
By the way I am using my own router which is a Asus RT-AC3200 which it says is capable of giving me the specified speeds
Please can you help thanks
Preston born and bred
Was this on the same line? Apologies for this, if it's determined that the speed boost will not make a significant enough of an increase then we don't have the option to manually add the boost to the line.