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Fast Fibre with speed boost

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19 REPLIES 19
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Team Player

I have upgraded to speed boost but my speeds have not changed, download is around 38 and upload is around 8.4. my modem reports that my line is capable of receiving 59+ download and 14+ upload Could somebody please help me with this?

Regards Dennis

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Community Star

Try turning off the router for a full 30 minutes which will force a new session at the DSLAM, only do this once though. If it works, great. If not we can look into it further for you. Either way, please let us know.

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Team Player

I have already tried that but nothing has changed.

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Community Star

OK, let's wait until the OCE are back online tomorrow and see what they have to say.

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Team Player

Ok thanks.

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Community Team - TT Staff

Hi Denbo2,

 

How did you upgrade to the speed boost? It doesn't appear that the speed boost has been applied although I can't confirm this at the moment as I can't currently access our billing system


Chris

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Team Player

I used the free upgrade offer on the website.

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Community Team - TT Staff

OK thanks, I've sent you a PM to confirm some details so that we can discuss the issue further 

 

Chris

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Community Team - TT Staff

Hi Denbo2,

 

Thanks for the PM, I've replied requesting a bit more information 


Thanks

Chris

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Community Team - TT Staff

Hi Denbo2,

 

Thanks for the PM, I'm really sorry about this but unfortunately the speed boost can't be added as it appears that the potential speed increase provided by the boost isn't high enough. apologies for any disappointment 

 

Chris

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Anonymous
Not applicable

Hi I'm also not getting the speeds specified I renewed yesterday 02/01/20 I was on 38 Mb/s Fibre and took up the free offer of the faster fibre of 67 Mb/s but today the speed as only increased by 10 Mb/s to 47/48 Mb/s the upload speed as increased by 100% to 18 Mb/s not very happy to say the least. 

I have also tried unplugging the router and leaving for a full 30 mins. but  there was no difference at all.

By the way I am using my own router which is a Asus RT-AC3200 which it says is capable of giving me the specified speeds

 

Please can you help thanks

Preston born and bred

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Team Player

I don't understand that as my modem reports that my line can support in excess of 59mbps and a couple of years ago i had the speed boost and achieved 70 mbps.

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Community Team - TT Staff

Hi Denbo2,

 

Was this on the same line? Apologies for this, if it's determined that the speed boost will not make a significant enough of an increase then we don't have the option to manually add the boost to the line.

 

Thanks

 

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Community Team - TT Staff

Hi Preston,

 

I'm sorry to hear this. Please can you create your own thread and we can look into this further for you.

 

Thanks

 

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Team Player

yes it was on the same line.

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Community Team - TT Staff

Hi Denbo2

 

Thanks for your reply.

 

Unfortunately we will be unable to add this to the line. Unless this shows in My Account (for you to add) then we can't add this.

 

Debbie

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Team Player

Add what?

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Community Team - TT Staff

Hi Denbo2

 

The fibre speed boost.

 

Thanks

 

Debbie

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Team Player

It has not appeared in my account ever since i downgraded to the lower speed.

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Community Team - TT Staff

Hi Denbo2

 

As it's not showing in My Account we will be unable to add this speed boost, apologies for this.

 

Thanks

 

Debbie