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Fast fibre speed boost not much of a boost

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1 REPLY 1
Rickyr65sl
Chatterbox

Evening.. applied the speed boost to my account and since it’s gone live it’s only increased my upload speed. I’m not getting the guaranteed minimum download speed of 53.6mb, I’m getting a maximum of 38-39mb checked on several different devices and speed checkers. My upload speed is a lot higher than the quoted minimum of 5mb, I’m getting an average of 18-19mb. 

 

I have the new talktalk super super router thing. What can I do to try and resolve my download speed issue? 

Community Team

Hi Ricky,

 

I've run a test on the line which hasn't detected a fault and the sync speed looks ok.  Could you switch the router off for a full 30 minutes and then retest to see how the speed compares please.

 

Thanks