Our 2 week old faster fibre modem has started to drop wired connections.
Very very frustrating, as 2 of the wired devices are my PC which runs home security camera system and our new youview box.
Wifi seems unaffected.
Turning modem off for 30 minutes resolves this but only for an hour or so.
Is it a faulty modem?
What Cat rating Ethernet cables are you using & what length are they?
Cat 5 is very old now. You need to use Cat 6 really for any Gigabit Ethernet connections, you might get away with Cat 5e if short.
Anything less than Cat 6 has the potential to error & therefore cause all sorts of problems. The marking is on the cable somewhere (or should be).
I am not saying that it will definitely be the cause of the problem, it could be a router fault but it could just as easily be the cable type. If it is still unstable on this device, then I will ask the OCEs to consider a replacement. The OCEs do not normally work at weekends, so you have not lost any time trying this.
OK thanks for ruling that out. I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
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Hi. I say following and also say Keith is a top guy with help. BUT i must say following.
You have a Fast SageMcom router. I bet it was running ok when it arrived. It would have been running Firmware version 1400t. By shear chance i bet the firmware has been upgraded to 2810t. You can see the firmware version if from your browser you type 192.168.1.1. The version will be on bottom left of router display page.
If it is 2810t then welcome to the club. I have two routers of your description at home which were upgraded to firmware ending with code 2810t, Both are unusable with issues that you have. Eventually the router will reset and sit with a constant orange light. You are then forced to reset the router that will then work up to 28 hours and then screw up again.. I don't care what anyone says or suggests. If it is 2810t firmware then that is the cause. The firmware is utter rubbish and causing the issue. Ask for a DGW router. At least the stay online for 40 days and above, without dropping your service.. Please note: These are my own findings. For some others the firmware appears to work. God knows why. Ask the OCE to re-install firmware 1400t., and prevent further auto upgrades. Otherwise TT systems auto upgrade the router back to 2810t. Then same issue starts all over again.
I would say that the firmware V2810 problem that @paulshent does not affect all Sagemcoms, mine has run fine on Ethernet & Wi-Fi since the upgrade.
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault, however I can see quite a few re-connections on the line. Does your master socket have a test socket? Do you have an alternative router that you can test with?
I'm sorry for the delay and thanks for confirming. Is the router currently connected to the test socket? Would you like us to send a replacement router for testing purposes to rule this out?