I have just upgraded to Faster Fibre. I was previously on service & download speeds were in range of 34-36Mb (which was reasonable) but as part of the upgrade I was told I could expect speeds of 60Mb+ and would receive a new super fast router. Anyway, to cut a long story short the router never tuned up & speed didn't change. So after numerous on line chats (don't get me started 😞 ) and calls I received the new router. Well I thought this would be end of problems & my house would be unleashed with 60+Mb broadband (kids couldn't wait). However plugged router in & speed dropped to <2Mb, Couldn't believe so wasted another 3 hours of my life trying to sort it out on line & via phone.. no joy even though all tests etc. show no issues. In desperation put my old router back in & couldn't believe it speed was 65Mb+ (joy of joy) - came down this morning & retested & now back to old 34Mb. So essentially I have upgraded my package, got no difference in speed & a router that doesn't appear to work (or works but very slowly).
Would really appreciate any ideas as getting close to throwing it all out the door & going with a different provider.
Many thanks, John
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault. Just to confirm, are you running the speed tests wired or wireless? Which router are you currently using? (make and model).
Thank you Michelle,
Its the new TalkTalk Wifi Hub - I think Sagemcom - Has a single LED at bottom that changes colour. So I tested router both wirelessly & with my laptop connected directly to Ethernet port & was same approx 1.5Mb download. LED was solid white by the way. I even went into the control panel using my laptop & temporarily disabled both wifi channels & repeated the test & still no joy. Only the router was connected (nothing else on in house - I even turned TV off). The router was connected to the exact same access point as my old router through which I normally get 34-38Mb. At the moment the 'old' router is plugged back in as I had kids screaming at me last night cause they needed to do homework & revise for tests 😞 When I return home tonight I was going try unplugging the old router & then waiting an hour before plugging the new one in to see if it makes any difference. The strange thing is that when I plugged the old router back in last in desperation my spped had jumped to 65Mb - stayed like this for a few hours (till I went to bed) - this morning with the old router it has throttled back to mid 30's. Like I say the big issue at moment is that the new router is giving between 1.5 to 2 😞 Any help/ suggestions are greatly appreciated - thank you, John