Faster Fibre 150 slowed down

[Nautilus186]

Hi after a few issues l got faster Fibre 150 installed a few weeks ago .Speeds were fine for the first 2 weeks at 120. -130 Mbps however over the last week they have significantly dropped and range between 58 - 97 Mbps. Can someone at talk talk look into this please and advise.

Many thanks.

52 Mbps today Tuesday 8 Sept slower than what it was before installation.

[OCE_Michelle]

Hi Nautilus186,

I'm sorry for the delay. I've run a test on the line which has detected a possible issue towards the property. Has the set up changed at all since the engineer set this up?

Thanks

[Nautilus186]

No the set up is the same.

[OCE_Michelle]

Hi,

If no changes have been made to the set up then we can arrange an engineer visit to the property. Would you like us to arrange this for you?

Thanks

[Nautilus186]

Yes please

[OCE_Chris]

Hi Nautilus186,

If you'd like us to arrange the engineer visit can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also sent you a PM with some additional questions 

Thanks

Chris

[Nautilus186]

Hello Chris

I assume that there is no charge if it is openreach or talktalk equipment that is faulty.

On that basis l accept. am would be preferred.

[OCE_Chris]

Hi Nautilus186,

No there would be no charge if it's faulty Openreach or TalkTalk equipment. Are you available for any AM appointment? Would you just like us to book the earliest available?

Chris

[Nautilus186]

Earliest available would be great. Openreach only installed it 2 weeks ago.

[OCE_Chris]

Hi Nautilus,

I've booked the engineer visit for tomorrow AM (September 10 2020, 08:00-13:00) - please let us know how you get on

Chris

[Nautilus186]

Sorry to be a pain Chris but something has cropped up at work is there any chance we could arrange it for Friday am instead?

[OCE_Chris]

Hi Nautilus186,

I'll take a look at it now, is Monday AM OK if Friday isn't available?

Chris

[Nautilus186]

Hi Chris

Monday am would actually be better if it is easier for you.

[OCE_Chris]

It doesn't make any difference to me really it's whichever you'd prefer. Would you like me to go for Monday AM even if Friday AM is available?

Chris

[Nautilus186]

Yes please Chris as it gives me chance to rearrange my work schedule. Thanks for your help.

[OCE_Chris]

No problem. I'll change the appointment and let you know when I've done it

Chris

[OCE_Chris]

OK, I've re-booked the engineer for 14/09/2020 08:00-13:00 - please let us know how you get on

Chris

[Nautilus186]

Thanks again Chris

[OCE_Chris]

No problem 🙂

[Nautilus186]

Hello Chris

Openreach have been and there were some issues from the previous install which have been rectified.

The engineer stated that there maybe a problem with the ethernet ports on my router as after install over wifi I am getting 140mbps but over Lan ethernet the talktalk download speed check link only states 52mbps. As they are 1gb ethernet ports I believe this should not be that case. Could the ethernet ports on the wifi hub be faulty in some way ?