My Faster Fibre Speed Boost activated today with download speeds increasing from 39 to 70 Mbps and Upload from 9.5 to 18 Mbps.
Subsequent speed tests show Latency has increased from 9 to 16 ms. Is this increase to be expected and is Latency likely to reduce to its original level over a 10 day period while things settle? Thanks.
Our health check on your service shows that your speed to your router could be improved.
Your Line Speed
Your Estimated Speeds: 39 Mb - 40 Mb. Your Actual Speed: 76 Mb.
Please can you power down your router for a full 30 minutes and then run the test again?
I powered down for minimum 30 minutes, tested again and the result hasn't changed:
The health check we carried out on your broadband line shows that recently you have not been receiving the estimated download speed we guaranteed when you signed up to TalkTalk.
Estimated speed: 39 Mb - 40 Mb
Recent speed: 76 Mb
I notice that community member @Col_J appears to have a similar issue in his post can a Oce_ check if DLM is active after speed boost was added please
I only have the one device (a laptop) available to me at the moment so am unable to test on another device.
I'm happy that my speeds are ok, so am not unduly concerned, other than it would appear (see my previous post) that your 'Service Status' may return erroneous results for some (all?) Fibre Speed Boost customers.
Thanks for your reply.
If the throughput speeds are low (speed tests) based upon the sync speed then this is why you are receiving this message.
It would also be worth trying the test again in a different browser.
Good news, Service Status now seems to be working correctly. 🙂
See below for latest Speed Test results from 'My Account'. Do those test results seem ok, or lower than you would expect? Laptop is hard-wired to Router and is the only device running.