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I've checked the connection stats and your line is in sync at 17.2mb.
There were a really high number of re connections showing on the line and this can affect the sync speed.
Was the connection dropping or has the router been rebooted?
Yes, we’ve had lots of power outages over the past two weeks.
We have moved the router to the main socket and back a couple of times to try to eliminate faults on the recommendation of the last engineer who visited and I tried 3 30+ min power-downs yesterday.
I have been getting consistent 16-17mb also, but should be getting 36+
Thanks for your reply.
If the connection has been unstable then DLM will change the profile and reduce the speed to help stabilise the connection.
Please can you leave the router at the test socket for 48hrs without rebooting the router. We can then check the connection stats again to see if DLM starts to increase the speed (if connection remains stable)
Yes, the line is free from interference.
We do have a master socket, which I have tried in the past with no significant increase in speed.
We have had a lot of power outages recently and I think that has triggered Openreach to impose a restriction
Just to confirm, do you mean a test socket behind the faceplate? Your guide to master sockets
If it does then would it be possible to connect the router at the test socket whilst we are looking into the drop in speed?
I have tested internal wiring with little or no variance in speed.
Logging into my router shows the Downstream line rate set at exactly 18000kb/s, and that’s what I’m pretty much achieving on speed tests.
If your tests are clear and I’m getting all of the speed I should with my home wiring, how can I get the restriction off the Downstream Line Rate?
It’s set to less than 50% of what I’m contracted for.
Has BT DLM capped me?
Is your router currently connected to your test socket (the socket under the master socket faceplate)? If it is then how long has it been connected to the test socket?
Ok, so we had another engineer visit, the guy was fairly switched on. Tested our internal wiring and passed it as ok. Concluded that the fault was external and escalated to Openreach.
The Openreach engineer came today, spoke to me on the phone and concluded that we needed a reset, which he did. The line was giving close to 40 meg.
On returning home this evening, the Openreach guy has cut every internal extension in the house (some faceplates not re-attaches), cut some of our internal Alan sensor wiring (because he couldn’t understand what they were) and left us with no landline phones working anywhere in the house and has the router working at the front hall with a power extension lead up a flight of stairs.
My wife works from home and he has butchered the wiring in her office and left her no connectivity at all!
All we needed was a line reset after the power outages last week!!!
How can I get urgent help???
I'm sorry to hear that you're unhappy with the work carried out by the engineer. Just to confirm, is your router connected to the master socket faceplate or is the faceplate currently removed and router connected to the test socket?