I was asked by @OCE_Chris to leave my router connected to the test socket over the weekend and then bump this thread.
my router now shows as below. I hope this helps
|DSL (Sync) Uptime:||3d:8h:9m:6s|
|UpLink / DownLink|
|SNR Margin:||6.2 dB / 6.2 dB|
|Line Attenuation:||4.2 dB / 12.2 dB|
|Output Power:||5.5 dbm / 13.8 dbm|
|Data Rate:||8809 kbps / 38571 kbps|
|ES:||4 / 25|
|SES:||0 / 0|
|UAS:||170 / 170|
|FEC:||44992 / 5136273|
|CRC:||7 / 101|
I was getting better download thn his before the boost was applied :sadtears:
I've checked the connection stats and your line is in sync at 38.6mb, the sync speed hasn't increased.
I think we should send the HG633 router for testing, would you like me to arrange this?
I have installed new router.
I know I've only just connected it but
Line/sync speed is still slower than expected.
Thanks for the update. It can take between 24-48hrs for DLM to start making changes to the sync speed if the connection remains stable. Could you bump your thread on Thursday and we can re-check the connection stats again to see if DLM has made any changes to the speed.
Ok, if DLM has not made any improvements to the sync speed by tomorrow then we'll pass this over to our Network Team for investigation. Unfortunately we don't have any control over DLM for a fibre connection so we can't reset this ourselves.
Are you also using the cables and microfilter that came with the replacement router?
I'm chasing this up with our network team. If you don't hear anything later today can you bump the thread again tomorrow and we'll check for updates
The next step will be to arrange an engineer visit to investigate further, to do this can you confirm:
I've PM you to confirm some other details
After almost 2 weeks the Line Quality has changed
Downstream line rate is now about 5mb higher but still lower than expected.
It seems DLM has started again it may be higher tomorrow (hopefully).
Upstream line rate (kbit/s): 8633
Downstream line rate (kbit/s): 39579
Maximum upstream rate (kbit/s): 8698
Maximum downstream rate (kbit/s): 59920
DSL up-time: 0 days 17 hours 47 minutes 18 seconds
I have an engineer coming on Tues