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Faster Fibre dropping signal several times a day.

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1 REPLY 1
Andrewj1614
First Timer

If i cannot get this solved here i'm going to look at getting ofcom involved or the neccasary regulating body, solely to get me out of my contract on poor service from TalkTalk.

 

5/10 times every day my internet is gauranteed to drop out, if not more! 

 

This can either be a temporary blip causing my internet to disconnect or a complete router shutdown where it disconnects and turns red.

 

ive tried all new cables, a new filter, wired and wireless, ive reset the router and electrical equiptment. ive rang up multiple times and all i get is 'our end is saying theres no fault with the line'

 

from when i started with talktalk until 2 ish months ago it was running fine, now its being a nightmare. I never had this issue whatsoever with BT and had a brand new socket installed when i moved to TalkTalk.

 

Can anyone please provide me with some assistance?

Community Team

Hi Andrewj1614

 

I'm really sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie