Back in November 2016 I upgraded my account to FASTER FIBRE. I was getting speeds of, 36Mbps DL and 7Mbps UL with very little variation, and was very happy with the performance. When upgraded to the FIBRE SPEED BOOST, (17/12/2018) almost immediately the DL speed dropped to 30mbps and 7Mbps UL. The confirmation email from TalkTalk stated.
After a very long on-line chat with the tech department I was told there was a fault with the router and would be supplied with a new SUPER ROUTER ((D-Link DSL-3782), this arrived two days later. I explained to the Tech person that I was using my own D-Link DIR-890L AC3200 which, in my opinion, is a superior setup to their SUPER MODEM. However, I did what I was asked and set up the Super Modem with just one laptop directly connected only to find the test results were exactly the same the numbers had not changed. The very next day I received a second SUPER MODEM, no idea why????? Will return this later.
Following a second very long on-line chat and in desperation I called the tech dept. (on mobile) to vent my frustration. A very helpful person then suggested I might want a Management call to discuss the problem. At last I thought I might actually get a result. I was booked in for a call between 4pm and 6pm that day, the call came four days later on a Sunday while I was having dinner out with some friends.
The talktalk forum has many posts about this problem. Has anyone out there suffered the same? This has been going on now for over a week with no sign of a solution, I am seriously thinking of changing supplier, PlusNet are looking good right now.
Hi Karl, thanks for your help on this problem. Have completed a number of speed test now and the results are more or less the same. I did send an email to "myspeedcheck.co.uk" as requested, not sure if you have seen this. Can send you a copy if it helps. Still don't understand how this problem developed almost immediately the upgrade was activated. Do Openreach perform a mechanical change at the exchange, a dogy connection perhaps????