Been on test socket for almost 3 days and no improvements 😞
DSL Type:VDSLCable Status:ConnectedLink Rate:6961/16495 KbpsConnection Type:Dynamic IPNetwork Status:ConnectedConnection Uptime:2 Day 23 Hour 48 Min 46 Sec
We can arrange an engineer visit to look into this further. If you'd like us to book the engineer can you confirm:
I've also PM'd you to confirm some other details
The Openreach engineer has been today. Confirmed that due to age and type of cables outside (old aluminium ones) it's likely that the speed/reliability will never be great in my area. He has reset the port and had a good fettle with the master socket. Initial speed is up to 28mbps but I understand this will drop and stabalise over coming days.
So far all my devices are experiencing intermittent issues with wifi so I am hoping this will settle down. Speed test on mobile phone has been everything from 27mbps to 15mbps to unable to connect completely. Firestick struggling to get a continuous signal too (can't check sky at the moment as awaiting a new box). I've restarted everything and will keep an eye on it all.
Glad the engineer has arrived and made some improvements.
Keep an eye on things and let us know if there is any improvement in the service.
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WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
Hi Still having issues and have been communicating via private messages but I can't reply today as it says I've reached a limit on messages.
New router arrived today with no difference at all to my connection. Still only 8mbps!!
I've leave it plugged in and see how it goes over the next 24hours.
I'm sorry for the delay in responding. I've re-run the line test which hasn't detected a fault. It can take between 24-48hrs for DLM to make changes to the speed if the connection remains stable. Could you bump your thread (request an update) tomorrow and we can re-check this again for you.
Openreach came out on 10 April. Did endless checks. Can't fault them really as were at it for over 3 hours. Eventually found a bit of corroded wire about 35m away from the house at a junction box.
They reset my profile and the speed was at 28mbps. Since then it's been as high as 21mbps and as low as 13mbps. I just spoke to the complaint handler who seems to think that this is within acceptable limits, however my guaranteed minimum speed should be 25mbps so although it's better, it's not what it should be. I agreed to keep checking for a few more days.
Any further checks you can do would be appreciated as it seems very inconsistent. Thanks
Thanks for the update. The line test hasn't detected a fault, however I can see that the sync speed has dropped. Is the voice service ok with no noise on the line?
Is the replacement router still connected to the test socket at the moment? As soon as I've confirmed this then I can ask our Network Team to look into this further.
The phone line is fine. The engineers put the face-plate back on, on Friday, when they'd finished their testing. So it's not been in the test socket at all since then.
Speed plummeted again last night and not much better this morning.
I can try it in the test socket when I get home from work if you want me to.
Can you please make sure that my open case is updated with the speeds you are seeing, as evidence from your end that there is still an issue. Thanks
Back in test socket
Thank you. I've checked the connection stats and I can see that the sync speed hasn't increased.
I will raise this over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.
I can't reply to the private message because it says I've reached a quota for number of messages sent.
Can you please explain what the network team have found over the last few days? I'm just not sure what else an openreach engineer can do. They were here for over 3 hours last week and literally checked everything they could. So it would be good to know what your guys have seen going on this week.
On Saturday morning I had a 45min conversation with the case manager for my complaint. She re-set something on the router. It's been over 20mbps since then. That is looking promising but again, I don't really know what has been re-set so at the moment have little confidence that this has fixed it. Continuing to monitor.
Apologies for the delay.
Are you still unable to send the Private Message?
Our Network Team advised that due to a build up of errors and interference on the line this appears to have capped the speed.
I have been able to send a private message today. Thanks