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Faster Fibre not going live

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2 REPLIES 2
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First Timer

Hi TT, 

 

My Faster Fibre upgrade was meant to go live last week on 24/04/2020, and its 1st May and it hasn't gone live yet. I've received the new router and Openreach engineer said they upgraded my connection to Fibre. Can you please look into the cause of my faster fibre going live and when could I expect it to be live from? 

 

Thank you very much. 

 

 

Donny F
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Community Team - TT Staff

Hi Adonisfuyana

 

I'm really sorry to hear this.

 

I'm just sending you a Private Message to confirm some details so I can look into this further.

 

Thanks

 

Debbie

Highlighted
Community Team - TT Staff

Hi Adonisfuyana,

 

Apologies for the delay, I can see that you've already spoken to our Order Management Team regarding this issue, please let us know if you need any further information 

 

Chris