My Faster Fibre upgrade was meant to go live last week on 24/04/2020, and its 1st May and it hasn't gone live yet. I've received the new router and Openreach engineer said they upgraded my connection to Fibre. Can you please look into the cause of my faster fibre going live and when could I expect it to be live from?
Thank you very much.
Apologies for the delay, I can see that you've already spoken to our Order Management Team regarding this issue, please let us know if you need any further information