I can raise a complaint on your behalf to our CEO's Office, would you like me to arrange this?
Chris, Community Team
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Yes, please do.
OK, will do, can I just ask how you would like to be contacted (landline, mobile, email)
OK thanks 🙂
OK, i've raised the complaint, one of our Complaint Mangers will contact you within 5 working days to discuss your complaint and hopefully offer a way forward