For nearly a week or two now I've had yoyoing internet speeds. They are constantly going up and down from as high 28mbs to as low as 0.5mbs! (My average should be 60mbs+ range) Streaming things and gaming is nigh on impossible and the support I've had from the live team thus far has not inspired me with confidence. I was intitially told that they would look into their lines and should they not be able to sort it that an engineer would be booked to visit my home. When it came about that an engineer needed to visit, they didn't turn up! Since then I am apparently on a managerial investigation and have been told nothing about what is actually going on. The only thing I do know is that I'm scheduled to have planned contact on the 21st December.
Resetting the router only allows a decent speed for a short time before it starts fluctuating again. Everything is wired beyond my phone, which is using the wi-fi, with only my PS4 going through a Powerline adapter. And the router is connected directly to the master socket. The model of the router is Huawei HG633.
I'm really sorry to hear this and I'll take a look now. I've run a test on the line which has detected a potential voice fault. Just to confirm, are you experiencing any issues with the voice service such as no dial tone or any noise on the line?
Having the same issue with the speed. I have not tested it yet though. I had to finish my webinar just after I started from the Introduction part (managed to say only a couple of words).
How can I test the speed and how to report the issue so that I could have it checked by an engineer?
Is it possible to borrow a handset from a friend or neighbour for 2 minutes to confirm if you have a dial tone, and see if the line is clear or noisy, so this can be logged correctly to Openreach.
If a fault is raised with incorrect details it may delay any resolution or be passed to the wrong type of engineer.
I've passed this to Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.
Chiming in with some news. Download appears much better at 50mbs during the day, but the service slows some time after 7pm to between as little as 9 and 12mbs. However the upload has increased in my recent check from 5mbs in the day to as high as 15mbs just now. Functional unlike before, but wondering if maintenance is still taking place on my lines.
I've re-checked the connection stats and although the line test is still detecting a potential fault, the sync speed has increased. Just to confirm, when you're experiencing the slow speeds at peak times does this affect wired and wireless speeds?
Are you still experiencing no dial tone at the moment?