Faster Fibre unlimited intermittent dropping off and now slow speed

[SandyS]

Hi Debbie,

Many thanks - the router arrived and is in place, seems to be working fine.

Should we give it a week or so to see how it goes, or what do you suggest?

Thanks again

Kind regards

Sandy

[OCE_Debbie]

Hi Sandy

Thanks for keeping us updated.

Yes please can you monitor this over the next week and let us know how the connection compares.

Debbie

[SandyS]

Hello Debbie,

My Wife has just let me know that the internet is again dropping off and then on again.

Not sure what to think - it is raining and rained quite heavily - could this have impacted a connection somewhere?

Thanks

Sandy

[OCE_Michelle]

Hi SandyS,

I'm sorry for the delay and I'll take a look now. I've run a test on the line which has detected a potential fault. Could you confirm if the voice service is also affected (no dial tone/noise on the line) and I'll pass this straight over for further investigation.

Thanks