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Faster Fibre upgrade

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3 REPLIES 3
johntalktalk
Popular Poster

Good afternoon on the 12 of October i ordered a upgraded to my broadband to Faster Fibre Broadband

this was the confirmation e-mail i recived but nothing since.

Your order
   
   
Your estimated broadband speeds
   

Download Speeds

Maximum speed

75.4 Mb

Typical speed range

54.4 Mb to 73.6 Mb

Minimum guaranteed speed

46.4 Mb

   

Upload Speeds

Maximum speed

18.9 Mb

Typical speed range

17.3 Mb to 18.9 Mb

Minimum speed

14.3 Mb

   

Contract length

18 months

   
 
   
Your broadband package
   

Fixed price for 18 months

   

Faster Fibre

£25.00
   
 
   
Your flexible boosts  
   

Add and remove these boosts one month at a time

   

Fibre Speed Boost

£5 FREE

FREE for 18 months then £5.00 a month thereafter

   
Monthly total £25.00
   
 
   
One-off payments
   

These amounts will appear on your first bill.

   

Contract Admin Fee

£30.00 FREE
   
One-off total on your first bill £0
   

All call charges to service numbers beginning with 084/087/09 and 118 will consist of 2 parts; an access charge and a service charge.

many thanks for any info or help

regards

john

Community Team

Hi @johntalktalk

 

I can confirm that your upgrade to fibre went ahead as of 13.10.19. 

 

You are on faster fiber £25 , however the speed boost has been missed off, I will fix that today. 

 

Regards.

johntalktalk
Popular Poster

Thank you very much for your timely Responce

 

regards

John

Community Team

Hi John

 

No Problem 🙂

 

Our team are always here to help.

 

Karl