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Faster Fibre vs Super Fast Fibre

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Chat Champion

Hi,In January I had an Offer from Talktalk to extend my current Faster Fibre ( FTTC Broadband with boost) which was coming to an end. I declined but asked for and took out a new contract for Superfast Fibre with the lastest Wi-Fi Super Router Hub.

I've had my first bill and there is no reference to Superfast Fibre just the old Faster Fibre and I still have a speed boost which I thought that a 'Superfast Fibre Package' wouldn't need. I'm confused! Have I totally misunderstood the term Super fast? Do I still need the boost? or am I not on the correct tariff?

I'd be very grateful for some clarity.

Thanks

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Community Star
Solution

Hi Martin

 

Unlimited Faster Fibre is the 38Mb/s average download speed FTTC product.
Unlimited Superfast Fibre is the 67Mb/s average download speed FTTC product.

 

Faster Fibre with Speed Boost is the same as the Superfast Fibre product.
Superfast Fibre includes the Speed Boost.

 

Compare Boadband deals.

 

Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Chat Champion
Thank you for your explanation, it was concise and totally understandable. I don't like the Talktalk misleading advertising terms.