First off make sure you are getting the speeds that you were told you should get. Log into the router (if unsure please specify make/model of TalkTalk router) and get the downstream line rate. Then do a speed test from your device, are they all about OK?
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.