So, having finally sorted out my reward voucher I now find that over the last week my download speed has dropped from 65/70Mb to 30/35Mb.
What's going on??
Hi Mikerb
I'm sorry to hear this.
The line test has detected a possible fault with the landline service. Is your landline working ok when making calls? (any noise)
Thanks
Debbie
Ah, I don't use the land line but I've dug out the phone and connected via master socket and it's dead, no dialing tone.
Hi Mikerb
A line test has picked up a fault, so ill pass this to our network team to arrange an engineer to go out to the exchange.
Thanks
Hi Mikerb
I've requested an update on this fault from our Network Team and I will post back on this thread as soon as I receive further information.
Thanks
Debbie
Hi Mikerb
This fault should now be resolved following work completed by BT Openreach.
Please can you retest and let us know if this fault has been resolved?
Thanks
Debbie
Hi Mikerb
That's great, thanks for keeping us updated.
Please let us know if you do experience any further issues.
Thanks
Debbie