Faster broadband not so fast

[Mikerb]

So, having finally sorted out my reward voucher I now find that over the last week my download speed has dropped from 65/70Mb to 30/35Mb.

What's going on?? 

[OCE_Debbie]

Hi Mikerb

I'm sorry to hear this.

The line test has detected a possible fault with the landline service. Is your landline working ok when making calls? (any noise)

Thanks

Debbie

[Mikerb]

Ah, I don't use the land line but I've dug out the phone and connected via master socket and it's dead, no dialing tone. 

[OCE_Arne]

Hi Mikerb

A line test has picked up a fault, so ill pass this to our network team to arrange an engineer to go out to the exchange. 

Thanks

[OCE_Arne]

Hi @Mikerb

We have requested an engineer to go out to the exchange in the next 48 hours. 

We can check the fault ticket on Friday for an update.

Regards
 

[Mikerb]

OK, thanks. 

[OCE_Debbie]

Hi Mikerb

I've requested an update on this fault from our Network Team and I will post back on this thread as soon as I receive further information.

Thanks

Debbie

[OCE_Debbie]

Hi Mikerb

This fault should now be resolved following work completed by BT Openreach.

Please can you retest and let us know if this fault has been resolved?

Thanks

Debbie

[Mikerb]

Phone now working and speed back up to 70Mb.

Thank you. 

[OCE_Debbie]

Hi Mikerb

That's great, thanks for keeping us updated.

Please let us know if you do experience any further issues.

Thanks

Debbie