cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Faster broadband not so fast

Reply
9 REPLIES 9
Mikerb
Popular Poster

So, having finally sorted out my reward voucher I now find that over the last week my download speed has dropped from 65/70Mb to 30/35Mb.

What's going on?? 

Community Team

Hi Mikerb

 

I'm sorry to hear this.

 

The line test has detected a possible fault with the landline service. Is your landline working ok when making calls? (any noise)

 

Thanks

 

Debbie

Mikerb
Popular Poster

Ah, I don't use the land line but I've dug out the phone and connected via master socket and it's dead, no dialing tone. 

Community Team

Hi Mikerb

 

A line test has picked up a fault, so ill pass this to our network team to arrange an engineer to go out to the exchange. 

 

Thanks

Community Team

Hi @Mikerb

 

We have requested an engineer to go out to the exchange in the next 48 hours. 

 

We can check the fault ticket on Friday for an update.

 

Regards
 

Mikerb
Popular Poster

OK, thanks. 

Community Team

Hi Mikerb

 

I've requested an update on this fault from our Network Team and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

Community Team

Hi Mikerb

 

This fault should now be resolved following work completed by BT Openreach.

 

Please can you retest and let us know if this fault has been resolved?

 

Thanks

 

Debbie

Mikerb
Popular Poster

Phone now working and speed back up to 70Mb.

Thank you. 

Community Team

Hi Mikerb

 

That's great, thanks for keeping us updated.

 

Please let us know if you do experience any further issues.

 

Thanks

 

Debbie