Engnieer came out to connect me up to faster fibre and told me my order was parically cancelled and to connect talk talk and that they will connect me up to another line until I do so and the speed will be very slow and I have spoken with many of the talktalk people via webchat and it appears they have sort something out as it’s not longer showing on my account that it has been cancelled but I still have no interent and I don’t think they have connected openreach to sort this issue out as openreach need to reconnect me back to correct line and they usually ring my mobile when they are out to visit
as I am unable to talk to talktalk over the phone
i am connecting them threw webchat and they don’t understand what I am trying to say to them
I have run the service check and it’s telling me that
-network stability is saying you may have experienced a problem with your connect recently
-speed to your router is saying unavailable
-your router is saying we are unable to identify your router or it’s software
-your usage says your speed is struggling to cope with your usual recently
I’ve went on the find out more button and it’s no help with my problem
I have been forward to specialst team to connect me the first two times they never called then 2 weeks late I requested for them to connect me when they did I was working and was unable to answer the phone as I’m looking after the vulnerable at this sad time and requested for another call and again didn’t contact me been 4 since I requested it and it says they will contact within the next 48hrs
i have run a live test and it comes back with
your line seems OK and need more help please check these etc
but how is line OK when I have no interent and the interent rounder is flashing red at all times
It does sound bad, @Kelseve .
TT staff will look into this for you. It can take a few days for them to reach new threads, so wait to hear back before posting further, to keep your place in the queue.
How will talk talk staff contact me ? When I’m talking to them via webchat they are saying nothing wrong on there end that I am with faster fibre and my contract is live
they keep telling me everything seems OK on there end
i think talktalk think openreach have connected the line properly
but openreach believe my interent is parically cancelled and they are waiting for talk talk to contact them for them to come back out and connect me up to the correct line
so I believe the communication between talktalk and openreach isn’t met properly
I’ve had no interent and openreach haven’t connected me to correct line
and specialist team haven’t connected me either
how will I be able to sort this issue out ?
It looks like the fibre order cancelled due to an error.
We will need to fix your account first then re-order fibre.
Really sorry for the problems caused by this.