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Faster fibre and new super router

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Highlighted
Participant

I was sent out an HG633 to prove the WiFi Hub faulty

Kevin Crawford
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Community Team

Hi Kevcrawf1211

 

Ok, I can send a DSL3782 will this be ok?

 

Thanks

 

Debbie

Highlighted
Participant

Can you not send out a like for like replacement of the WiFi Hub ? 

Kevin Crawford
Community Team

Hi Kevcrawf1211

 

Apologies for the confusion, I thought you wanted to test with a different make and model of router due to the DNS issue you were experiencing (page not loading)

 

Thanks

 

Debbie

Highlighted
Participant

Apologies , 

 

I have had a router sent out for testing purposes and confirmed my WiFi Hub has DNS issues , so now would request a replacement WiFi Hub 

Kevin Crawford
Highlighted
Community Team

Hi Kevcrawf1211

 

The replacement Wifi Hub is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie