Faster fibre speed

[patd1967]

We've had faster fibre for a few years now. What speed should we actually be getting. Our speeds on the speed test are

7.4 Mbps

and 0.8Mbps

JUst hoping someone can just tell me if these speeds are fast or nor

[OCE_Debbie]

Hi patd1967

I'm sorry to hear this.

Please can you update your Community profile to include your name, telephone number and alternative contact number, we can then look into this further (Please do not post this information on this thread)

Please bump this thread to confirm once your Community profile has been updated.

Thanks

Debbie
 

[patd1967]

Yes Debbie that would be greatly appreciated. Will have to get someone in to set it up though as don't know how to do that

[OCE_Debbie]

Hi patd1967

I have posted on your other thread.

Thanks

Debbie

[patd1967]

Thank you for the update Debbie

Patrick

[patd1967]

Good morning Debbie,the good news is the new router as arrived and now been connected. Now for the BAD news the speed is now actually even slower.6.4 mbps download and o.4mbps upload.Definitely not too happy now

Many thanks

Patrick

[OCE_Michelle]

Hi Patrick,

I'm sorry to hear this. Just to confirm, does your master socket have a test socket? Are you experiencing any issues with the voice service such as noise on the line or no dial tone?

Your guide to master sockets

Thanks

[patd1967]

Good morning Michelle it doesn't have a test socket I'm afraid

patrick

[OCE_Debbie]

Hi Patrick

Thanks for your reply.

Are you experiencing any issues with the voice service such as noise on the line or no dial tone?

Thanks

Debbie

[patd1967]

Hello Debbie no issues with phone calls at all. The internet last night was down to 3.6 mbps download and 0.4 Mbps upload,that was at 11.30pm last night


Patrick

[OCE_Debbie]

Hi Patrick

Thanks for your reply.

Is your router connected at the master socket at the moment? Do you have anything else connected to the line? (extension sockets)

I can then raise the slow sync speed fault to our Network Team for investigation.

Thanks

Debbie

[patd1967]

Yes router is connected to its main socket, phone is connected to the other ne

Patrick

[OCE_Debbie]

Hi Patrick

Thanks for your reply.

I  have passed this fault over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.

Thanks

Debbie

[patd1967]

Thank you Debbie. We just don't seem to be getting any further forward at the moment. Really upset after been with the company for nearly 10 years,and this is the first major issue we've had

Patrick

[OCE_Debbie]

Hi Patrick

Apologies for this.

I will let you know as soon as I receive further information from our Network Team.

Thanks

Debbie

[patd1967]

Thank you Debbie

Patrick

[OCE_Debbie]

Hi Patrick

The next step will be to arrange a BT Openreach engineer visit.

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

Thanks

Debbie

[OCE_Debbie]

Hi Patrick

Thanks for the Private Message.

I have passed your availability for an engineer visit over to our Network Team and I will post back on this thread to confirm the date and time of this visit.

Thanks

Debbie

[patd1967]

Thank you for the update Debbie,at least you've got things in motion

Patrick

[OCE_Debbie]

Hi Patrick

The engineer visit has been arranged for 15/03/2019 PM (1pm - 6pm)

Please let us know how you get on following this visit.

Thanks

Debbie