Hi Patrick
Our Network Team have advised that the sync speed is within the predicted range but they can see high errors on the line.
If all testing has been completed at the test socket with a different router then we will need to confirm possible engineer charges and pass this fault back to BT Openreach for investigation. Please can you provide availability for this visit?
Thanks
Debbie
Hi Patrick
Thanks for your reply.
If the fault is with BT maintained equipment then no charges should be applied.
Please let us know how you get on.
Thanks
Debbie
Hi Patrick
Thanks for keeping us updated. Please let us know how you get on following this visit.
Debbie
Hi Patrick
I'm sorry to hear this.
The line test is detecting a possible fault. Did the last engineer complete work on the line?
Is your landline service working ok when making calls?
Thanks
Debbie
Hi Patrick
Not at all, I'm really sorry that this fault has returned.
Could you test the router at the test socket so we can run another line test? Is the landline service working ok at the moment?
I can then escalate this fault back over to our Network Team.
Thanks
Debbie
Hi Patrick
Thanks for your reply.
I've escalated this fault back over to our Network Team and I will post back on this thread as soon as I receive further information.
Thanks
Debbie
Hi Patrick
Apologies for this.
I will post back shortly with an update from our Network Team.
Thanks
Debbie
Hi Patrick
We will need to arrange another BT Openreach engineer visit.
Please can you confirm possible engineer charges and provide your availability for this visit AM and PM?
Thanks
Debbie
Hi Patrick
Thanks for your reply.
I will post back shortly to confirm the date and time of this visit.
Thanks
Debbie
Hi Patrick
The engineer visit has been arranged for 03/04/2019 AM (8am - 1pm)
Please let us know how you get on following this visit.
Thanks
Debbie