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Faulty Black Router orange light

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2 REPLIES 2
Highlighted
First Timer

Hi, my router FAST 5364-3is flashing orange and hasn’t worked for 3 days despite various resets, power off for 2 hours and checking all the cables.

 

Prior to this it has been unreliable and dropping.

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Philosopher

Is your phone working ?

 

Can your devices connect TO the router ?

 

If you log in to the router, put 192.168.1.1 in a browser and use the username and password on the back (it's NOt the WiFi password) what does the status show ?

Martin
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Community Team - TT Staff

Hi Mattpainyer

 

I'm really sorry to hear this.

 

The line test has detected a possible fault towards the property.

 

Is the router currently connected at the test socket? Is your phone line working when making calls?

 

Thanks

 

Debbie