Faulty Router Replacement

[RichCummings]

Hi My old Huawei HG633 router smells like electrical burning so im reluctant to use it anymore, how would i go about getting it replaced?

Ive borrowed a friends spare router to get me going again.

Kind Regards

Rich

[Anonymous]

Hi
Talk-Talk like to have your profile upto date, things like...
Name
Telephone number
Alternative contact number
Via this link.....
https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

NEVER post personal details into these help forums.

Some, hopefully relevant, contact details....
https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

If you’re an existing TalkTalk customer, and you’d like to speak to someone about your account and billing, moving house, to get some technical support, or make a complaint,
call TalkTalk on 0345 172 0088 – it’s free if you call from a TalkTalk landline,
or alternatively 0345 172 0046 – it’s free if you call from a TalkTalk landline.

[RichCummings]

My details have been updated

[OCE_Debbie]

Hi Rich

I'm really sorry to hear this.

I've ordered you a replacement router and you should receive this within the next 24-48hrs.

Thanks

Debbie

[RichCummings]

Many thanks Debbie!

[OCE_Debbie]

Hi Rich

No problem 🙂

Thanks

Debbie