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Faulty router

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4 REPLIES 4
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First Timer

I've been having problems for weeks with my internet service using "SAGEMCOM FAST 5364", tonight it went off again so I tried the old router "HG633" that I had and now the internet works perfectly fine.

 

I tried explaining this to the idiots over live chat and they still wanted to test the "newer" router even though I've found the problem. So frustrating. 

 

Kindly send me out a new router please.

 

Regards, Chris.

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Community Star

Hi Chris welcome to the community your post has been flagged for assistance and you should hear during the day.

In the meantime please check your community profile and add your landline phone number if necessary.

You may still need to reconnect your 'defective' router so the team can check it over, update firmware etc. Before taking more action.

The community is very busy, what took minutes can take hours. Be patient, avoid multiple posts and stay healthy, please. 0345 172 0046 working Lo
Community Team - TT Staff

Hi Chris

 

I'll get a replacement Hub out to you for testing.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
First Timer
Thanks Karl, I'll let you know how I get on.

Regards, Chris.
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Community Team - TT Staff

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES