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Faulty router


I recently renewed my Talk Talk fibre broadband and I purchased a new super router, all was well until the power light suddenly went out.  I pushed the power button and the light came on but every time I released the button the light went out.  The router is obviously faulty and I have managed to tape the button in the on position as a temporary fix.  I tried an online chat and the agent insisted on testing the line even though the line was fine so the advice was there is no problem.  In the end I gave up.


Is there anyone I can contact at Talktalk who will help?  

Community Star

You shouldn't be having to put up with that, @chris lodge!


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I've updated my profile thanks for responding.

Community Team - TT Staff

Hi Chris


Replacement router on the way to you.





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