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Faulty router

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4 REPLIES 4
CHRISF941
First Timer
‎14-08-2019 10:36 PM
‎14-08-2019 10:36 PM
Post 1 of 5

Faulty router

I've been having problems for weeks with my internet service using "SAGEMCOM FAST 5364", tonight it went off again so I tried the old router "HG633" that I had and now the internet works perfectly fine.

 

I tried explaining this to the idiots over live chat and they still wanted to test the "newer" router even though I've found the problem. So frustrating. 

 

Kindly send me out a new router please.

 

Regards, Chris.

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Divsec
Community Star
‎15-08-2019 08:05 AM
‎15-08-2019 08:05 AM
Post 2 of 5

Re: Faulty router

Hi Chris welcome to the community your post has been flagged for assistance and you should hear during the day.

In the meantime please check your community profile and add your landline phone number if necessary.

You may still need to reconnect your 'defective' router so the team can check it over, update firmware etc. Before taking more action.

I don't work here and all my opinions are my own.
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OCE_Karl
Community Team - TT Staff
‎15-08-2019 08:49 AM
‎15-08-2019 08:49 AM
Post 3 of 5

Re: Faulty router

Hi Chris

 

I'll get a replacement Hub out to you for testing.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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CHRISF941
First Timer
‎15-08-2019 09:41 AM
‎15-08-2019 09:41 AM
Post 4 of 5

Re: Faulty router

Thanks Karl, I'll let you know how I get on.

Regards, Chris.
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OCE_Karl
Community Team - TT Staff
‎15-08-2019 09:55 AM
‎15-08-2019 09:55 AM
Post 5 of 5

Re: Faulty router

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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